|
●WORK EXPERIENCE
AND ACHIEVEMENTS
|
|
JAPAN AIRLINES CO.,LTD.
Japan's leading airline company well-known worldwide. 10/1969-9/1997
|
|
Cairo Branch Manager. 12/1991-9/1997
|
|
●Managed business in Middle East and South/East
Africa with 26 subordinates, and maintained JAL's presence. Gained
know-how on managing/maintaining overseas branch through such
activities as sales, marketing, support of travel agencies and
interline stratcgy building.
|
|
●Set annual sales objectives, planned/implemented
strategies, supervised resujts and took responsibility for P/L.
|
|
●Expanded monthly sales by 5 times from US$200,00
to US$1 million over 5 years by introducing new products and providing
support to local travel agencies, successfully recovering sales
which had bean stagnant due to afuter-effect of Gulf War.
|
|
●After carefully observing internal overstaffing
for 2 years, peaceably but drastically streamilined Branch by reducing
9 local and 1 Japanese staff through patient and repeated discussions
and increasing sales with less employees.
|
|
●prcpared/introduced fair and easily understandable
salary/bonus system and promotion by performance, and abolished
unequality, successfully enhancing morale of local staff.
|
|
●Trainded and improved staff's sales/planning/management
skills. Upgraded service level of local travel agencies by frequently
providing guidance.
|
|
|
|
Geneva Branch Manager/Managed
7 subordinates. 6/1986-11/1991
|
|
●Set annual sales objective, promoted advertisement/marketing/sales, suppoted
local travel agencies and took responsibility for P/L.
|
|
●successfully harmonized competion and cooperation
with other carriers when ticket sales were impossible without
their cooperation due to JAL's off-line status in the area. Developed
various new products of joint operation Actively promoted salese to various international organzations/institutions and Japanese enterprises
operating Iocally.
|
|
●Through good knowledge of European airline market, strengthened
such skills of staff as international viewpoint, product and fare
knowledge, product development and advertisement, enabling active
customer development
|
|
●Increased monthly sales by 3 times through above
efforts, from US$300,000 to $800,000, exceeding sales of upper
branch (Zurich).
|
|
●Established unity among multinational employees(Swiss,French
and Japanese)through fair personnel management and strengthened
sales power as a group.
|
| ●Decreased staff
from Japanese HQ and reduced costs by 20 million yen a year while
increasing sales. |
|
|
Manager, Overseas Passenger Sales
Dept., Tokyo Branch 9/1982-5/1986
|
|
|
|
Chief, Overseas Passenger Sales
Dept., Tokyo Branch 1/1976-11/1978
|
| ●Managed 30 and 15
subordinates resupectively. Directed most important Dept. at Branch
which had 70% share of JAL's total sales. Greatly contributed to
business growth by achieving annual sales of 80 billion yen, through
active promotion of corporate sales to large enterpriscs and various
organizatjons as well as sales to individual travelers. |
| ●Accumulated know-how
on movement of international passengers and proposed ideas for product
development to planning Dept. |
| |
|
Manager, Middle East and General
Admin. Manger, Beirut Branch 12/1978-8/1982
|
| |
|
Transportation Manager, Beirut
Branch 12/1971-12/1975
|
| ●Managed whole middle
east with 7 subordinates and directed branch including line development, implementation
of sales strategy, placement and management of local staff, establishing
position as "Expert on Middle East" |
| ●Under shellfire
in midst of political chaos, timely arranged rescue flights for Japanese
living locally and risked life for safe transport, acquiring risk
management skills. |
| ●Gained know-how
on managing overseas branches including general administration, accounting
and personnel management. |
|
|
Staff. International Passenger
Dept., Tokyo Airport Branch 10/1969-11/1971
|
| ●Understood passenger
needs through all kinds of service experience. |
|
|
TAISEI CORP. 4/1968-9/1969
|
| ●Major construction
company. |
|
|
Liaison Officer, Overseas Project
|
| ●Coordinated unjvcrsity
construction project at Dhahran, Saudi Arabia from contracting to
completion of work. Acqired working know-how under severe natural
environment and unfamiliar culture. |
After obtaining B.A in Arabic from Tokyo University of Foreign Studies, studied further at Beirut American University. Assumed managerial positions at JAPAN AIRLINES (JAL) overseas offices in Middle East and Europe
for over 20 years, taking charge of 50 countries, and was called "Expert on the Middle East ". As Cairo and Geneva Branch Managers, expanded
sales by 5 and 3 times respectively. As Manager of Overseas Passenger Sales Dept., Tokyo Branch, achieved annual sales amounting
to 80 billion yen, 1/4 of JAL's total sales, mainly through corporate marketing.
Acquired skills in business managcment, personnel management of multinalional emplo yees, risk management during war and political unstability,
planning and product development, sales and marketing through managerial experience. Possess broad personal relationships
inside and outside of Japan. Challenging and proactive. Fluent in English, and sufficient Arabic for business communication.